Troubleshooting
Why customers can't order
Why can't customers order from my drop?
- Is the drop published rather than a draft?
- Is the order window open right now? Ordering locks at the close time.
- Is anything left? A drop where every item is sold out has nothing to buy.
- Can Stripe still take payments for you? If it has been paused, your storefront stops taking orders.
Opening your own drop link on your phone is the quickest way to see exactly what customers see.
Related
- Why your drop isn't visibleIt's a draft, its order window hasn't opened, it has closed, or it was closed by you.
- If Stripe pauses your accountYour storefront stops taking orders. Your drops, orders and customers are safe.
- When something sells outIt shows as sold out and can't be added to a cart. The rest of the drop keeps selling.