DropQ Privacy Policy

We collect the following categories of information:

• Account information. When a vendor or sales rep creates an account, we collect name, email address, password (stored hashed), and phone number.
• Store content. Vendor store name, description, photos, location, social links, products, drops, and pricing.
• Order & customer information. When a customer places an order, we collect their name, email address, phone number, order details, and any note they provide.
• Payment information. Payments are processed by Stripe. DropQ does not store full card numbers; card details are provided directly to Stripe and handled under Stripe’s privacy policy.
• Communications. Email and SMS/text messages we send you about orders, drops, account activity, and (for reps) referral activity, plus your related preferences.
• Usage & device data. Basic technical data such as IP address, browser type, pages viewed, and interactions, collected to operate and secure the Services.
• Cookies. We use a small number of essential cookies (for example, a signed session cookie to keep you logged in). See Section 6.

We use information to:

• provide, operate, and improve the Services;
• create and manage vendor, customer, and sales-rep accounts;
• process orders and route payments through Stripe;
• send transactional messages by email and text — order confirmations, order status updates (in progress, ready, completed, canceled), refund notices, drop go-live and waitlist alerts, and account or referral notifications;
• attribute referred vendors to sales representatives and calculate commissions;
• provide customer support and respond to your requests;
• detect, prevent, and address fraud, abuse, and security issues; and
• comply with legal obligations and enforce our agreements.

DropQ uses text messaging as a primary way to keep customers and users informed. By providing your mobile number and placing an order, joining a waitlist, or creating an account, you consent to receive transactional and service-related SMS messages from DropQ and the vendors you order from (for example: order confirmations, “your order is ready” alerts, refund notices, drop go-live alerts, and account or referral messages).

• Message frequency varies based on your activity (for example, per order or per drop).
• Message and data rates may apply, depending on your mobile carrier and plan.
• You can opt out at any time by replying STOP to any message; reply HELP for help. After you reply STOP, we will stop sending you non-essential texts.
• Carriers are not liable for delayed or undelivered messages.

We do not sell or share your mobile phone number or SMS opt-in/consent for marketing or promotional purposes with third parties. Your number is used only to deliver the Services (including through our messaging provider, Twilio) and to enable the vendor you interact with to communicate about your order.

We share information only as needed to run the Services:

• With vendors. When you order from a store, the vendor receives your order details and contact information so they can fulfill your order and provide support.
• Service providers. We use trusted providers to operate the Services, including Stripe (payments), Twilio (SMS), Resend (email), and our hosting and infrastructure providers. They may process information only to provide services to us and are bound to protect it.
• Sales representatives.If you sign up through a rep’s referral link, your store is attributed to that rep, who can see limited business activity (such as your store name, subscription status, and aggregate sales/commission) for commission reporting — not your customers’ personal details.
• Legal & safety. We may disclose information if required by law, or to protect the rights, property, or safety of DropQ, our users, or the public.
• Business transfers. If DropQ is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information.

Vendors receive their customers’ information to fulfill orders and are independent businesses responsible for handling that information in compliance with applicable privacy laws. DropQ is not responsible for a vendor’s independent use of customer information outside the Services.

We use essential cookies to keep you signed in and to operate the Services securely. We do not use third-party advertising cookies. Most browsers let you control cookies, but disabling essential cookies may prevent you from logging in.

We retain information for as long as your account is active or as needed to provide the Services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. We may retain certain records (such as order and commission history) as required for those purposes.

We use reasonable technical and organizational measures to protect information, including encrypted connections and hashed passwords. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

• Access & correction. You can view and update your account and store information from your dashboard, or by contacting us.
• Deletion. You may request deletion of your account and associated personal information, subject to records we must retain by law.
• Email. Transactional emails are part of the Services; where we offer optional messages, you can adjust preferences or unsubscribe.
• SMS. Reply STOP to opt out of texts at any time (see Section 3).

Depending on where you live, you may have additional rights under applicable privacy laws. To exercise any right, contact us using the details below.

The Services rely on and may link to third parties (such as Stripe, Twilio, and Resend). Their handling of information is governed by their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

The Services are not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect their personal information. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Effective” date above and, where appropriate, provide additional notice. Your continued use of the Services after an update constitutes acceptance of the revised Policy.

Questions or requests regarding this Privacy Policy or your information: dropqteam@gmail.com.