Troubleshooting
If a customer didn't get their confirmation
A customer says they didn't get a confirmation email. What now?
First check the order is in your list and marked paid — if it isn't there, the payment didn't complete and they weren't charged.
If the order is there, the mail may have been filtered. Use the Message button on the order to reach them in DropQ, which doesn't depend on email getting through.
Related
- Knowing an order is paidOrders only appear once payment is confirmed, and each shows a payment badge.
- Messaging someone about their orderYes — every order and customer has a Message button that opens a private conversation.